Contact: +34600942532

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e-mail: info@fiestarentcostadelsol.com

Fiesta Rent Costa del Sol

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TERMS AND CONDITIONS

FIESTA RENT COSTA DEL SOL

General terms and conditions for E-bike/E-scooter rental and bike tours

Definition of terms

Bicycle: the e-bike and/or any other item that is comprised by the contract

E-scooter: the e-scooter and/or any other item that is comprised by the contract

Customer: the natural person or legal entity purchasing the bike rental and/or bike tour service from Fiesta Rent Costa del Sol.

Fiesta Rent Costa del Sol: Fiesta Rent Costa del Sol, the company offering the bike rental and bike tour services according to these terms and conditions

Rider: the person actually riding the bicycle or e-scooter

Written: in writing or electronically

Article 1: applicability

These general terms and conditions apply to all contracts between Fiesta Rent Costa del Sol and customers for e-bike tours and/or e-bike(e-scooter) rental, including accessories like helmets.

Article 2: offer and agreement

  • According to the wishes of the customer, Fiesta Rent Costa del Sol makes a written or oral offer. The offer contains (where applicable) the name of the service (e-bike rental/e-scooter rental or e-bike/e-scooter tour), rental period, and price. Furthermore, it states the opening hours and telephone number of the company, the manner of payment, and the type of insurance.
  • The contract is established when the customer accepts an offer from Fiesta Rent Costa del Sol.
  • Fiesta Rent Costa del Sol will retain ownership of rented bikes and accessories at all times.

Article 3: price and duration

  • The customer is not allowed to return a rented bicycle or e-scooter after the date and time stated in the contract. E-Bikes and e-scooters must be returned to the same branch and during the business hours of Fiesta Rent Costa del Sol (low season: 9.00am-18.00pm, high season 09:00am-21.00pm, always 7 days a week, for more information please check on www.fiestarentcostadelsol.com).
  • One day is considered to be 24 hours.
  • Fiesta Rent Costa del Sol is not obliged to give any refund for rented e-bikes/e-scooters that are returned before the end of the contractual period.
  • For each hour that the rental period is exceeded Fiesta Rent Costa del Sol is entitled to charge customers 20% of the daily rental price on top of the actual rental price, with a maximum charge of 5 hours for the first day. For each following day, a maximum of 150% of the rental price can be charged.
  • If the bicycle/e-scooter is not returned on time, Fiesta Rent Costa del Sol is entitled to take back the bicycle/e-scooter immediately.

Article 4: cancellations

  • When customer cancels a bike/e-scooter rental or bike/e-scooter tour:
    • Up until 24 hours before the tour or start of the bike rental, 0% of the price will be charged.
    • Between 24 and 12 hours in advance, 50% of the price will be charged.
    • 12 hours or less in advance, 100% of the price will be charged.
  • Cancellations can only be made via e-mail (bookings@fiestrantcostadelsol.com).

Article 5: payment and insurance

  • Payment for both the bike rental and the bike tours need to be done in advance.
  • A deposit is needed for each e-bike and e-scooter (except for bikes/scooters used on the tour). The deposit consists of:
    • For e-bikes and e-scooters, a photocopy of a valid ID and €50 (to be paid in cash )
  • The deposit will be paid back in cash as soon as the bicycle/scooter is returned. In the event of damage for Fiesta Rent Costa del Sol the amount charged for the damage will be subtracted from the deposit.

Article 6: obligations for the customer

  • Customer must treat the bicycle/e-scooter well and in accordance with its actual purpose.
  • Customer must return the bicycle/e-scooter to Fiesta Rent Costa del Sol in its original condition. Any changes or additions by or on behalf of the customer must be undone.
  • By renting a bicycle/scooter or joining a bicycle tour, the customer declares to be:
    • In good physical condition, i.e. not suffering from any medical diseases or complaints that influence their riding ability.
    • Able to properly ride a bicycle/e-scooter.
  • Fiesta Rent Costa del Sol reserves the right to judge the capacities and abilities of a customer or rider prior to the use of a bicycle or e-scooter.
  • Both for bike/e-scooter rental and bike tours, the customer must obey all national traffic laws and instructions from Fiesta Rent Costa del Sol staff.
  • The customer/rider must behave as a good renter/rider, which means he:
    • Is not permitted to sublet or sublease the bicycle or e-scooter
    • Is not permitted to give the bicycle or e-scooter to a person other than the rider.
    • Is not permitted to take the bicycle or e-scooter outside of Spain.
    • Is not permitted to ride on a bike or e-scooter with more than 1 person.
    • Must ensure that the person who is contractually indicated as the rider is legally permitted, and physically and mentally fit enough to ride a bicycle or e-scooter.
    • Must secure loads on the bicycle or e-scooter with due care.
    • Is not permitted to continue using the bicycle or e-scooter if it’s damaged, when its use can lead to aggravation of the damage or affects traffic safety.

Article 7: additional instructions for the customer

  • The customer must return the bicycle in a clean condition. Cleaning costs with a minimum of €10 may be charged.
  • Customers must bring a copy of the contract with them upon returning the bike.
  • Each e-bike is equipped with two locks. e-scooters have 1 lock. Customers must never leave the bicycle/e-scooter unattended unless properly locked. Fiesta Rent Costa del Sol staff will demonstrate correct use of the locks.
  • At the start of the rental or tour, the customer needs to check the bicycle/e-scooter and report any possible defects to Fiesta Rent Costa del Sol staff. When the defect(s) cannot be repaired instantly, the customer is permitted to have a replacement bike or e-scooter. As soon as the customer leaves the Fiesta Rent Costa del Sol shop, he accepts the condition of the bicycle.
  • In case any problems with the bicycle or e-scooter , the customer needs to call Fiesta Rent Costa del Sol +34600942532 . Fiesta Rent Costa del Sol does not reimburse any repairs performed by other companies. When the damage occurs outside of Barcelona, Bike Rental Barcelona will only reimburse repairs performed by another company if:
    • The damage, kind of repair, and costs of the repair are discussed with, and approved by, Bike Rental Barcelona by telephone (+34 666 05 76 55) AND;
    • The customer bought the assurance service as stated in article 10.
  • In the event of injury to the customer and/or damage or loss of the bicycle/e-scooter, the customer is obligated to:
    • Inform Fiesta Rent Costa del Sol as soon as possible (by visiting the shop or by telephone: (+34 600942532).
    • Follow instructions from Fiesta Rent Costa del Sol.
    • Provide all (requested) information and documents that relate to the event that caused the injury/damage.
    • Not leave the bicycle/e-scooter behind without properly securing it.
    • Report the event to the local police.
    • Submit a fully completed and signed claim form to Fiesta Rent Costa del Sol as soon as possible.

Article 8: obligations for Fiesta Rent Costa del Sol

  • Both for bike/e-scooter rental and bike tours, Fiesta Rent Costa del Sol provides a bicycle/e-scooter with the statutory and agreed features and accessories, which is clean, well maintained and in a technically good condition.
  • In case of damage to the bicycle/e-scooter prior to the rental, Fiesta Rent Costa del Sol will make a report of the damage in the presence of the customer.
  • Fiesta Rent Costa del Sol will inspect the bicycle/e-scooter for any damage immediately after it is returned.

Article 9: customer’s liability for damage

  • The customer is liable for any damage to Fiesta Rent Costa del Sol related to the bike/e-scooter rental or bike tour unless the damage is caused by a violation of the obligations stated in article 8.
  • The customer is liable for actions and omissions of the rider(s) and other users of the bicycle(s)/e-scooters comprised by the contract, even if they didn’t have the customer’s permission to use the bike/e-scooter.
  • The customer must respect all rules and regulations. The customer uses the bicycle/e-scooter on his own responsibility. If customer infringes any Spanish rules or regulations, Fiesta Rent Costa del Sol can by no means held liable.
  • In the event of loss, theft, or damage of the bicycle/e-scooter, Fiesta Rent Costa del Sol is entitled to charge a compensation of the value of the E-bike/e-scooter.
    • For damaged parts of a e-bike/e-scooter; saddle €18, lock €41, lights set €20, chain case €11, fork €34, luggage rack €17, bell €5, key for lock €15, gear changer €15, basket €13, stand €11, mudguard €11, entire back wheel €75, entire front wheel €65, tire damaged by skidding €20, gear system €150, e-bike battery €450, e-bike charger €150, and wheel with electrical engine €500.
    • Accessories; helmet €25, cable lock €40, ring lock €35.
    • Prices for parts that are not mentioned are determined by the Fiesta Rent Costa del Sol staff. The hourly rate for repairs is €45.

Article 10: assurance

  • Fiesta Rent Costa del Sol offers an assurance service, which assures customers less financial risks in case of damage to, or theft of, the bicycle.
  • Assurance costs:
    • For e-bikes: 1-3 hours €5, 4 hours €6, 24 hours €7.
    • For e-scooters: 1-3 hours €5, 4 hours €6, 24 hours €7.
  • The assurance service covers theft and all sorts of damage of the bicycle/e-scooter.
  • An own-risk/deductible of €150 for an e-bike and €100 for an e-scooter remains for the customer. In case the battery is lost/stolen than the customer has to pay the full price of 450 euro.
  • The amount due in case of damage is based on the costs of repairing the bicycle/e-scooter as stated in article 9.4.
  • In case of theft, the decreased financial risk only applies when the customer is able to hand over the keys of the bicycle to the Fiesta Rent Costa del Sol staff.
  • Fiesta Rent Costa del Sol strongly recommends the assurance service (see article 10.4).

Article 11: dissolution of the contract

  • Fiesta Rent Costa del Sol is entitled to terminate the contract and seize the bicycle/e-scooter if:
    • The customer does not obey one or more of his obligations, unless the omission does not justify dissolution.
    • The customer dies, is put under guardianship, applies for moratorium, is declared bankrupt, or is in a legal debt management regime.
  • If Fiesta Rent Costa del Sol is entitled to seize the bicycle(s)/e-scooters, customer must offer full cooperation.
  • If the customer dies prior to the hire period, the contract is automatically dissolved.
  • Fiesta Rent Costa del Sol is not liable for any damage caused by dissolution of the contract.

Article 12: personal data

Personal data of the customer will be processed by Fiesta Rent Costa del Sol according to the European Union General Data Protection Regulation. By processing these data Fiesta Rent Costa del Sol can carry out the contract, provide customer and/or rider with the best service and make personalized offers. The customer can request inspection or correction of his personal data and file objections. Objections by the customer regarding the processing of data for direct mailing will be honoured at all times.

Article 13: applicable law

The contract is governed by Spanish law.

FIESTA RENT COSTA DEL SOL

Telephone: +34 600942532
E-mail: info@fiestarentcostadelsol.com
Website: www.fiestarentcostadelsol.com

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